Quality Assurance Policy
Our quality assurance policy is to have a successful clinic by providing a standard of service that consistently satisfies the needs and expectations of our patients. This level of quality is achieved through careful management in a continually improving, safe environment. We aim that our standards and procedures meet all professional regulations and legislation.
Quality is continually improved through:
- Carrying out risk assessments with follow up actions taken to minimise risk
- Carrying out regular audits with follow up actions to improve the standards of care
- The regular review of policies, procedures and practice guidelines
- Actively seeking patient feedback to improve care and service
- Responding to and learning from events, incidents, comments and complaints
- Learning, health and safety and clinical effectiveness shared at practice meetings
- Performing annual reviews to see how well the practice has performed and to set new standards for the year ahead
- Team training, appraisals and involvement in creating a quality-led practice
Our quality objectives are:
- To continually improve the level of care and service
- That patients enjoy all aspects of the experience they have with us
- Total patient satisfaction
- We aim to offer specialist or other treatments to a high standard
- We provide minimally invasive treatments
- We work to earn a great reputation so that our patients refer their friends and family to us
Tricia
“I love Nishi, she is so sweet, gentle and so professional. I have been so happy with my fillers, they look natural and make me feel 10 years younger. I look forward to seeing Nishi in the new clinic.”
Louise C
“I am loving my new lips!! Can’t stop looking at them. I’m very happy with the treatment Nishi has done for me. This is my second time having fillers. I couldn’t thank her enough for how fantastic and very patient she was with me. I will certainly be coming back to her, also friends and family have now booked in with Nishi. Great and relaxed service, she’s very skilled on what she does.”
Wendy Birce
“Love Nishi! She is so professional and caring! Not only is she an amazing dentist she is fabulous and very good with aesthetic treatments. I’m very impressed with the before and after pictures. Very happy with the treatments.”
Mamata
“What can I say? You have been so welcoming and warm towards patient care. You are such an amazing person. I absolutely love the enhancement!! You break the stereotype of the ‘plastic look’. I had anti-wrinkle injections and filler done. Pain – minimal. I absolutely love it! When I apply my make up, it is so natural, people can’t even tell the difference. I am super excited for Dr Nishi’s new clinic in Sunningdale.”
Claire Laverick
“I’ve had both anti-wrinkle and filler treatments from Nishi over the course of a few years. I have always been extremely happy with the results. I return to Nishi time and time again because she is so professional and produces optimal results each time. Nishi also puts you at ease and I always leave with a smile on my face!”
Lorna R
“I’ve had anti-wrinkle injections and fillers over the last year with Nishi! I have been amazed how natural my skin has looked after treatment, leaving my skin energised and refreshed. I can’t wait to visit her new clinic for further treatment. Nishi is a lovely, caring professional.”
Kelly
“Always professional and polite. I’ve never been unhappy with Nishi’s treatments, I wouldn’t go anywhere else. Looking forward to visiting the new clinic. It’s guaranteed to be a success.”
