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Quality Assurance Policy


Our quality assurance policy is to have a successful clinic by providing a standard of service that consistently satisfies the needs and expectations of our patients. This level of quality is achieved through careful management in a continually improving, safe environment. We aim that our standards and procedures meet all professional regulations and legislation.

Quality is continually improved through:

  • Carrying out risk assessments with follow up actions taken to minimise risk
  • Carrying out regular audits with follow up actions to improve the standards of care
  • The regular review of policies, procedures and practice guidelines
  • Actively seeking patient feedback to improve care and service
  • Responding to and learning from events, incidents, comments and complaints
  • Learning, health and safety and clinical effectiveness shared at practice meetings
  • Performing annual reviews to see how well the practice has performed and to set new standards for the year ahead
  • Team training, appraisals and involvement in creating a quality-led practice

Our quality objectives are:

  • To continually improve the level of care and service
  • That patients enjoy all aspects of the experience they have with us
  • Total patient satisfaction
  • We aim to offer specialist or other treatments to a high standard
  • We provide minimally invasive treatments
  • We work to earn a great reputation so that our patients refer their friends and family to us

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