Quality Assurance Policy

Our quality assurance policy is to have a successful clinic by providing a standard of service that consistently satisfies the needs and expectations of our patients. This level of quality is achieved through careful management in a continually improving, safe environment. We aim that our standards and procedures meet all professional regulations and legislation.

Quality is continually improved through:

• Carrying out risk assessments with follow up actions taken to minimise risk
• Carrying out regular audits with follow up actions to improve the standards of care
• The regular review of policies, procedures and practice guidelines
• Actively seeking patient feedback to improve care and service
• Responding to and learning from events, incidents, comments and complaints
• Learning, health and safety and clinical effectiveness shared at practice meetings
• Performing annual reviews to see how well the practice has performed and to set new standards for the year ahead
• Team training, appraisals and involvement in creating a quality-led practice

Our quality objectives are:

• To continually improve the level of care and service
• That patients enjoy all aspects of the experience they have with us
• Total patient satisfaction
• We aim to offer specialist or other treatments to a high standard
• We provide minimally invasive treatments
• We work to earn a great reputation so that our patients refer their friends and family to us